Privacy policy.

Graphink Privacy Policy

Last updated: 06/12/25

We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what we collect, how we use it, and your rights under UK GDPR.

Who We Are

Graphink Create LLP

Email: team@graphinkcreate.com

Registered in the UK

We are the “data controller” for the personal information collected on our website and during client projects.

1. Information We Collect

1.1 Information you give us directly

We collect:
Name
Email address
Phone number
Business name and details
Billing address
Project notes
Branding assets you send us (logos, images, documents, etc.)
Messages sent through contact forms, email, Calendly, Typeform or similar tools
Payment information (handled securely by Stripe / PayPal — we never store card details)

1.2 Information collected automatically
When you visit our website, we collect:
Cookies
Device information
IP address
Browser type/version
Pages visited
Time spent on the site

This may be collected through:

Google Analytics
Meta Pixel
Other analytics tools

1.3 Information from third parties

We may receive limited data from:
Social platforms (if you interact with our ads or posts)
Payment processors
Scheduling tools
Email marketing tools

2. How We Use Your Information

We use your data to:
Respond to enquiries
Provide quotes
Deliver design and branding services
Communicate during projects
Send invoices
Process payments
Improve our website and marketing
Measure ad performance
Send updates or marketing emails (only if you opt-in)
We do not sell your data.

We only process personal data when we have a legal reason to do so (consent, contract, or legitimate interest).

3. Legal Bases for Processing

We rely on:
Contract — when you hire us or request a quote
Consent — when you join our mailing list or accept cookies
Legitimate interest — for analytics, improving content, and protecting our business

4. How We Share Your Data

We may share your data with trusted service providers including:
Payment processors (Stripe, PayPal)
Email tools
Project management tools
Cloud storage (Google Drive, Notion, Dropbox, etc.)
Analytics and advertising platforms (Google, Meta)
These providers only process data on our behalf and must keep it secure.

We do not share your details with anyone else unless required by law.

5. How Long We Keep Your Data

We retain:
Project files: up to 5 years
Enquiry emails/forms: up to 12 months
Invoices and financial records: 6 years (legal requirement)
Marketing email data: until you unsubscribe
You can request deletion at any time where legally allowed.

6. Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Withdraw consent
Move your data (data portability)

To exercise any of these rights, email us at: team@graphinkcreate.com

7. Cookies

We use essential and optional cookies for:
Website functionality
Analytics
Advertising (including retargeting)

You can control cookies in your browser settings or through our cookie banner.

8. Security

We take reasonable steps to protect your information, including:
Encryption
Password protection
Secure storage
Limited access for staff only

No method is 100% secure, but we work to protect your data.

9. International Transfers

Some of our tools (like Google or Meta) may store data outside the UK.
We only use providers that follow GDPR-compliant safeguards.

10. Links to Other Websites

Our site may link to external websites.
We’re not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

12. Contact Us

If you have any questions about this policy or want to exercise your rights:

Email: team@graphinkcreate.com